Refund policy

Returns & Refunds

All Gloinko products are made to order. That means each item is printed specifically for you once an order is placed. Because of this, we do not accept returns or exchanges for change of mind, incorrect sizing, or colour preference.

This applies to all items, including:

  • T-shirts, sweatshirts and hoodies

  • Mugs and drinkware (including bottles)

  • Cards and printed goods

Please double-check sizing, colour, and delivery details before checking out.


Cancellations or changes

If you need to cancel or amend an order, contact us at info@gloinko.com as soon as possible.
If production has not started, we’ll do our best to help. Once an item has entered production, we may not be able to make changes.


Damaged, defective, or incorrect items

If your order arrives damaged, faulty, or you’ve received the wrong item, we’ll sort it.

Email info@gloinko.com within 14 days of delivery with:

  • Your order number

  • Clear photos showing the issue (and packaging if relevant)

If approved, we’ll arrange a replacement or a refund where a replacement isn’t possible.

Non-returnable items

Because all products are made to order, they are non-returnable, except in cases of damage, defects, or incorrect items.

Gift cards (if applicable) are non-refundable.


Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.


UK & EU consumer rights

Under UK and EU consumer law, the 14-day cooling-off period does not apply to made-to-order or personalised goods, which include all Gloinko printed items.

Contact

Questions? Drop us a line at info@gloinko.com